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Unless you notify Piriform by email before renewal that you do not want to renew the Services.

Piriform (or its authorized agents or sub-contractors) will give you an opportunity to cancel your subscription in advance of the renewal date and will inform you of the renewal fees.

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If you have purchased yearly subscriptions for the Support Services and/or Update Services, at the end of the year and any following year, the Support Services and/or Update Services shall renew automatically for another year.

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The Services shall start on the date on which Piriform sends a confirmatory email to you confirming full payment of the support and update fees and issuing your user account details, and shall continue for a period of 1 year or for such other period as we may agree with you in writing.

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Subject to your payment of the applicable annual update fees and support fees for the relevant year, Piriform shall from time to time, via its website, make available new versions of the Product for you to download and use (the 'Update Services'). If you read the legal T&C for the period, it does make mention of a 1 year support period, but it also says some other stuff that is very misleading: I think Piriform's just trying to monetize their product by moving to a SaaS model, and that's going to burn existing customers. To be fair to Piriform, I don't think this was a malicious miscalculation. Regardless of how you or your moderators choose to spin this, you got some 'splainin to do. If you wanted to move to a SAAS model, then you could have at least given your PAYING customers some notice before you went after us without any lubrication.

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Until you can explain to us how 'no expiration' magically turned into a retro-active date from 3 years ago in just the last release cycle, AND also explain why you were obviously OK sending me my same download link and license key > 1 year after my original purchase, you are obviously guilty of a bait'n switch.Īdditionally, NOTHING in my PDF receipt from Cleverbridge (that I also still have) says anything at all about license expiration or subscription. Showing us newly-updated EULA's AFTER our purchase was made is completely invalid. When I made this purchase, this was NOT a subscription-based product, and you have no evidence to suggest it was. I also see that the license key request I asked for on 9/24/ 2017 shows that my key had expired, and the download link disappeared as well, indicating that you made this change to my account sometime in late 2017 without any notice to me whatsoever - and yet my products still continued to update normally. Today, when I request my license key, I get a similar page, only now that dash has been magically replaced with the date ''. Also, I have a different license key request e-mail from Piriform dated (well after your so-called '1 year of support' that shows the exact same thing - no expiration date with a valid download link. Under 'Expiration', I have a single dash '-', as in NO EXPIRATION. I kept the mail you sent me when I made my ONE TIME purchase, and it clearly shows the product name, customer name, license key, expiration, and my download link. This is DEFINITELY bait'n'switch, Piriform! You lot could learn a thing or two from Malwarebytes about customer support. Piriform has clearly changed the terms of the licence recently and rather than haggle about it, I will simply abandon what was once a great product. My current version is, however it will not update to the new version. Have installed CCleaner multiple times during OS rebuilds and never had an issue until now. Raxco's PerfectUpdater - indicates the expiry date on the invoice.)

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Subscription software purchased through cleverbridge - e.g. (Edit: these are the vendor's terms & conditions, sent from 'cleverbridge / Piriform Commercial Ltd'. I've got the original terms & conditions emailed to me upon purchase in January 2015 and they do not contain a section 5 like your link, nor do they mention a period of one year anywhere. This can be done by uninstalling the application and ensuring all files are deleted from CCleaner folder in Program Files, upon re-installing the application should now be the free version. Expiry notifications should only be recieved at application startup, if you wish to stop these you will need to convert your software back to the free version. In section 5 (Term and Termination of Service) it states that the term is for one year and that after which we will remove Priority Support and Automatic updates. Please see the following link for the End User License Agreement that was in place a the time of your purchase: Just to be clear we have never had a one off license.

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